亚马逊GENERIC侵权及需要发票审核卖家申诉成功分享
时间：2017-02-21
我销售的产品都是没有品牌的，在标题，描述，品牌都写的是“GENERIC” 已经恢复销售权我是直接发邮件到pq-review@amazon.com（没有提供任何发票，收据，授权证明），不是通过后台直接申诉的，也不要开case，开case全是转发的，亚马逊基本不会回复你们的（我的情况是在发邮件之前是删除了所有的generic的产品）
GENERIC侵权 解决方案一
邮件内容如下：
Hello, thank you for your reply.First of all,the three products are generic(no brand!),or the brand(s) is not registered in the local market selling to, for example North America and Europe, my listings (title, brand and description) as “generic”. absolutely compatible products,you can get it from their title, brand, and product description.What we sale are generic,If you insist!Please let me know which brand and intellectual property rights these products involved.
At present, I have checked all the stock of goods, other goods do not have any problems. Look forward to your reply more information, let me check and solve,and provide relevant information. thank you very much
希望这个邮件能帮助到你们，被移出销售权的可以根据各自的情况写！
GENERIC侵权 解决方案二
首先，他收到了亚马逊暂时取消其销售权的邮件，但他销售的产品都是没有品牌的，在标题、描述、品牌处都写的“GENERIC”。
之后，他直接发邮件到pq-review@amazon.com（没有提供任何发票、收据、授权证明），不是通过后台直接申诉的，也建议不要开case，因为开case全是转发，亚马逊基本不会回复。同时，他在发邮件之前删除了所有的generic产品。
这位卖家的邮件内容如下：
Hello, thank you for your reply. First of all, the three products are generic(nobrand!),or the brand(s) is not registered in the local market selling to, for example North America and Europe, my listings (title, brand and description) as “generic”. absolutely compatible products,you can get it from their title,brand, and product description.What we sale are generic,If you insist! Please let me know which brand and intellectual property rights these products involved.
At present, I have checked all the stock of goods, other goods do not have any problems. Look forward to your reply more information, let me check and solve,and provide relevant information. thank you very much。
另一位中招卖家，在这封邮件的基础上又加了一段话:
And we fill the "Generic" as the brand name cause on you site it said "If you are not listing a branded product, use "Generic" in the brand attribute".Even on the http://www.uspto.gov/trademark, the "Generic" brand is also dead.
之后，这位卖家从申诉到被解封只用了半天时间，该卖家账号是新的，邮件中没有加发票，在邮件申诉前，卖家也把涉事的几个generic listing删掉了。
涉事卖家可以借鉴这些邮件内容，再根据自身情况来修改。同时，对于亚马逊要求的供应商发票、收据、合同或交货单副本等尽可能提供，全力配合。
GENERIC侵权 解决方案三
1.合同和收据可以造假，有供应商签字盖章，可以找玩的好的真实供应商也行，日期以前时间。发票可以补开现在日期（补开现在的是合法的，不用以前日期也是认可的），也可以开现在的PS成以前日期，也可以找个发票PS。（发票代码什么最好是真实的和金额对的上的，可以查到的）要有供应商地址公司名称等，数量产品对的上。发票类似如下（普票和专票都可以，专票税点较高），每个地点不一样，会计就知道（需要联系供应商，口供需要一致）
2.这个问题是没有授权的，如果其它的是需要授权可以这样：品牌授权书
Note: Please print and sign this form and return a scanned PDF or image.
BRAND REGISTRY AUTHORIZATION
By signing this form, you confirm that:
(i)You authorize the “Brand Manager” identified below to manage your brand on Amazon through
Amazon’s Brand Registry.
(ii)You have the ownership rights to give the authority described in (i) above.
If you feel, at any time, that the identified Brand Manager should no longer manage your brand through Amazon’s Brand Registry, contact brand-registry-service@amazon.com to revoke the Brand Manager’s authorization.
Note that:
?By granting Brand Registry authority to an Amazon seller, you are giving that seller greater control, compared to other sellers, over the Amazon detail page attributes (e.g. titles, descriptions and images) for products under your brand.
?Brand Registry enrollment or authorization does not prohibit other sellers from selling the registered products on Amazon.
?Brand Registry authorization is an agreement solely between you and the seller you authorize. Amazon does not vouch for the suitability of the authorized seller or any actions taken (or not taken) by the authorized seller. You acknowledge that Amazon has no responsibility or liability for any actions or inactions by the authorized seller.
?Amazon in its sole discretion may at any time, cancel or modify (a) the Brand Registry or (b) any seller’s Brand Registry authorization.
AUTHORIZED BRAND REGISTRY MANAGER: ******
CONTACT INFORMATION:**********
Business adress: ************,
************
Shenzhen, Guangdong, 518000
China
Email: *******@***.com
Tel: (+86)*****
BRAND NAME(S): ****
BRAND OWNER: *******
BRAND OWNER CONTACT INFORMATION: *****
Business Address: ************,
************
Shenzhen, Guangdong, 518000
China
Email: *******@***.com
Tel: (+86)*****
BRAND OWNER SIGNATURE: ___________________________
Date: ______________________
附上GENERIC侵权 原文：
Hello,
You currently may not sell on Amazon.com because you are offering items that may infringe intellectual property rights or may be inauthentic. Examples of these items are at the end of this email.
Funds will not be transferred to you but will stay in your account while we work with you to address this issue. If you have any open orders, please ship them.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please write to payments-funds@amazon.com.
To sell on Amazon.com again, please send the following information to pq-review@amazon.com:
-- Copies of invoices, receipts, contracts, delivery orders, or authorization letters from your supplier issued in the last 90 days. The quantity of items shown should match your inventory.
-- If you are not the brand owner, provide an authorization letter and a complete set of documentation, including authorization letters, to prove a valid supply chain.
-- If you are the brand owner, provide a copy of the brand registration certificate, and business license or personal identity card.
-- Any additional details you would like us to know.
You can send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered. You may remove pricing information, but the rest of the document must be visible. We will maintain the confidentiality of your supplier contact information.
We will review your information and decide if you may sell on Amazon.com again. If you do not send the required information within 17 days, we may not allow you to sell on Amazon.com.
To learn more about our policies, search for "Amazon Anti-Counterfeiting Policy" and "Intellectual Property Violations" in Seller Central Help.
To talk to someone about this email, ask our Seller Support team to contact you (https://sellercentral.amazon.com/hz/contact-us/performance).
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